After my last rant about my ISP (still searching for it's replacement), I never thought I'd have to rant about them again. But unfortunately for them they fucked up again.
As you might have guessed from my previous post my ISP is Demon.
Anyway. There I was happily checking my bank statements when I noticed in November 2006 they took a direct debit payment on the usual day, and then again a day later.
No problem, thought I, I'll just fire off an e-mail to customer support and they'll sort it out. After waiting a month with no reply I called them up.
Cue unhelpful call centre that may well be based in India.
They informed me that I might not have been billed at some point in 2006 so they might have taken two payments to cover the 'missed' one.
Now their advice was to go back and check my bank statements for a missed payment. Hold on one fucking minute. They can't tell me if they missed taking a payment? I have to go and check for them?
And then if I didn't find a missed payment I would have to send photocopies of my bank statements to their head office and they would then sort out a refund. Now excuse me.
1. They can't look at their billing system and tell me what month they missed a payment?
2. They didn't give a flying fuck that if I didn't have those statements (and I would have to buy copies from my bank) there was nothing they would do.
3. The direct debit guarantee states they should sort out problems quickly. Not me. Them.
Basically gross incompetency seems to have become a way of life for some large businesses around here.
One more reason to steer clear of Demon internet (I do seem to remember it took them three months to set up the original direct debit as well).
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